FAQ

You can find a lot of useful information about your contract on our frequently asked questions.

End of contract

We will write to you prior to your contract expiry date, in order to arrange the inspection and collection of your vehicle.  Our agent will be in touch to arrange a convenient day for you to drop your vehicle to one of our designated auction sites or alternatively we can arrange to collect your vehicle.

Should your vehicle not be returned on time, please be aware that you will still be invoiced, and you will be charged an additional admin fee of £30 + VAT.

If you have a new order with us, we will keep you mobile by extending your contract until the new vehicle is ready for delivery.

Please ensure your vehicle is roadworthy, has been fully maintained and serviced in accordance to the manufacturer's guidelines, it is clean and any damage has been repaired. For further details please refer to the BVRLA fair wear and tear guide found within the 'useful documents' page of this website.

You can obtain a purchase price in the last 6 months of your contract. Please find more information at https://buymyleasysvehicle.co.uk/

Alternatively, you can contact our colleagues at British Car Auctions (BCA) on 01625 418 382.

Please have these professionally removed prior to collection. There will be an additional charge if the vehicle is returned with the advertising/logos still in place.

All items that were provided with your vehicle on delivery should be returned. This includes, but is not exclusive to: spare keys, service book and manual. Any missing items will be charged.

Please email your retention certificate to fleet.leasysuk@safogroup.co.uk. The charge for a cherished plate transfer is £80 DVLA fee and an admin fee of £50 + VAT.

Please complete the Early Termination Request enquiry form in My-Leasys and the team will confirm.
To access the form, please log in to your My-Leasys portal, select ‘Contact Hub’, then select ‘Contact Us’ and select ‘Early Termination Request’ from the request type dropdown menu provided.

Please note that an Early Termination Fee (40% of the remaining payment) plus excess mileage (allowance calculated on a pro-rata basis) will be applied.

Please contact our collections agent Manheim on 0333 136 1025 option 1 or email at ukca.leasys@coxautoinc.com

Please refer to the following table for End of Contract Charges.

PART TYPE REPAIR METHOD COST
Bumpers Refinish £134
Bumpers Repair and refinish £168
Bumpers Refit £50
Trim/ Upholstery Trim repair £63
Carpet Valet £50
Glass Glass repair £42
Metal painted component Paintless dent removal £48
Metal painted component Smart repair £65
Metal painted component Refinish £134
Metal painted component Repair and refinish £168
Decals Remove decals £50
Wheels Alloy smart repair £65
Replacement parts/ Missing items Replace Manufacturer pricing
Service History Recharge £200 *
* Each missed service interval will incur a charge of £200.