FAQ

All Leasys contracts include the Road Fund Licence which is included within your monthly rentals. If the road fund licence costs increase, you will be recharged for the difference.

We'll automatically renew your Road Fund Licence, but you won't get a notification from us. If you need to check your vehicle has road tax for any reason, you can check the government vehicle enquiry page with your registration plate and the make of your vehicle. Check if a vehicle is taxed - GOV.UK (www.gov.uk). This will then show you the current expiry date for both your Road Fund Licence and MOT. As the Road Fund Licence is set in the Chancellor of the Exchequer's budget, it is almost impossible to implement this across the term of the contract, so we'll pass on any annual increase or decrease for your vehicle contract. An invoice or credit will be raised after the RFL is purchased and will be sent with your usual invoice. The Gov.uk site can often take a couple of days to update so please recheck if necessary.

Unfortunately, not. You will need to arrange Fully Comprehensive insurance of your lease vehicle.

Please contact our Operations department on 03445 614611 (Monday to Friday, between 9am and 5pm) or email your insurance certificate to operations.uk@leasys.com.

Please ensure the insurance company has the correct registration number as this can sometimes cause the issue.

Please contact your insurance company immediately.

Then please complete the Accident enquiry form in My-Leasys to notify us of the details.
To access the form, please log in to your My-Leasys portal, select ‘Contact Hub’, then select ‘Contact Us’ and select ‘Report an Accident’ from the request type dropdown menu provided.
 

Please notify your insurance company immediately and give our email address operations.uk@leasys.com.

Please notify your insurance company immediately and give our email address operations.uk@leasys.com.

Please contact the Leasys Driver Helpline on 03702 413727 option 1 (24/7/365).

No, unfortunately we cannot provide you with a courtesy car as it is not part of your agreement. Please contact your retailer or insurance company for assistance.

Please visit your vehicle's manufacturer website.

Please phone your retailer to book an appointment and refer to the recall letter.

Please contact your nearest retailer to arrange for another key. If permission is required, please email request to operations.uk@leasys.com

If you have a Service/Maintenance/Tyres (S/M/T) plan with Leasys, please contact the Leasys Driver Helpline 03702 413727 option 2 (Monday to Friday, between 9am and 5pm) to book your appointment. Alternatively, please take to your local Kwik Fit and advise them you have a maintenance agreement with Leasys and they will be able to assist you.

If you do not have a Service/Maintenance/Tyres (S/M/T) plan with Leasys, you will be responsible for replacing your tyres, please visit a local stockist.

A maintenance contract is optional but can protect you from unforeseen expenses providing you with peace of mind. This enables all your motoring costs to be budgeted and can be cheaper than paying for parts and labour as and when required.

Yes, please email us fleet.leasysuk@safogroup.co.uk  providing the following information.

• Full name and address as shown on your driving licence
• Dates of travel
• Full name and address of any additional drivers
• Countries visiting

We require notification at least 14 days before you leave the UK.
Please note that we will charge a fee of £11 plus VAT, per travel certificate.

If you need to contact us, you can do so on 01753 260979 

Yes, you will need to email us at fleet.leasysuk@safogroup.co.uk we will need the following information: -

• Scanned copy of the certificate of entitlement or retention certificate
• The registration number of the vehicle the plate is going onto

If you need to contact us, you can call us on Tel:  01753 260979.   The charge for a cherished plate transfer is £80 DVLA fee and an admin fee of £50 + VAT

You can contact us by email fleet.leasysuk@safogroup.co.uk ensuring you have done the following: -

• Completed the V317 DVLA form; V317_2004212.jpg (publishing.service.gov.uk)
• Send us an email with the complete form

If you need to contact us, you can call us on Tel:  01753 260979.   The charge for a cherished plate removal is £80 DVLA fee and an admin fee of £50 + VAT

If you are returning your vehicle you must contact us at least 6 weeks before collection so there is adequate time to remove the plate.

Yes, please contact us on Tel: 01753 260979 or on email: fleet.leasysuk@safogroup.co.uk

Please contact our Operations department on 03445 614611 (Monday to Friday, between 9am and 5pm) or email operations.uk@leasys.com for more details.

If fine has been cancelled, then send across proof of cancellation to operations.uk@leasys.com

Please book the MOT test at an authorised test centre at a time and place that is convenient for you.

Once your vehicle(s) have passed the MOT, the test centre will let us know so we can update our records.

Please ignore this reminder if you've recently made a booking or the MOT test has been passed. The MOT certificate should be emailed to operations.uk@leasys.com.

You do not need to get the MOT carried out if the MOT date expires after the vehicle is returned.

If the MOT expires before the collection date you must have the vehicle MOT'd to enable the collection agent to pick up the vehicle. If your contract includes maintenance, please contact the Leasys Driver Helpline on 03702 413727 option 3 (Monday to Friday, between 9am and 5pm) to book an appointment.

Please login to your My-Leasys portal where all your invoices and credit notes are stored for easy access.

Please complete the Invoice Query enquiry form in My-Leasys and the team will assist.
To access the form, please log in to your My-Leasys portal, select ‘Contact Hub’, then select ‘Contact Us’ and select ‘Invoice Query’ from the request type dropdown menu provided.

Please complete the Invoice Query enquiry form in My-Leasys and the team will assist.
To access the form, please log in to your My-Leasys portal, select ‘Contact Hub’, then select ‘Contact Us’ and select ‘Invoice Query’ from the request type dropdown menu provided.

Please complete the Update billing address enquiry form in My-Leasys confirming your previous and new address so that the team can update accordingly.
To access the form, please log in to your My-Leasys portal, select ‘Contact Hub’, then select ‘Contact Us’ and select ‘Update Billing Address’ from the request type dropdown menu provided.

The vehicle must be serviced by the manufacturers approved agent i.e. a franchised retailer.

We're ready to extend your lease! All we need is confirmation of your new order, and we'll keep you on the road until your new vehicle is delivered.
Haven't placed an order yet but would like to? We'll connect you with our Sales team - just reach out.
If you've ordered from elswhere, no problem. We can offer up to a 3-month extension (if you haven't already extended). Let us know.
Please complete the Extension request enquiry form in My-Leasys and the team will be in contact.
To access the form, please log in to your My-Leasys portal, select ‘Contact Hub’, then select ‘Contact Us’ and select ‘Informal Extension Request’ from the request type dropdown menu provided.

Please complete the Mileage adjustment enquiry form in My-Leasys and the team will be in contact.
To access the form, please log in to your My-Leasys portal, select ‘Contact Hub’, then select ‘Contact Us’ and select ‘Mileage Adjustment’ from the request type dropdown menu provided.

You will need to pay an excess mileage charge for each mile over your agreed contracted mileage. This amount will be confirmed on your contract, showing in pence per mile.

Please phone our collections team on 03445 614957 (Monday to Friday, between 9am and 5pm) in order to request the change or email collections.uk@leasys.com

Please complete the Novation enquiry form in My-Leasys and the team will be in contact.
To access the form, please log in to your My-Leasys portal, select ‘Contact Hub’, then select ‘Contact Us’ and select ‘Update Novation Query’ from the request type dropdown menu provided.

If you have not requested any contract duration modifications, your contract expiry date is the handover date plus the number of months of your agreement. Alternatively, contact our Operations department on 03445 614611 (Monday to Friday, between 9am and 5pm) or email operations.uk@leasys.com who will be happy to advise.

Regular servicing helps ensure that essential checks are carried out on the vehicle’s safety components such as the braking system and suspension.  Regular servicing provides peace of mind that the vehicle is in a road-worthy condition when you drive it.  Additionally, looking after the vehicle according to the vehicle manufacturer’s servicing and maintenance schedule is an obligation under your leasing contract and you will be charged a penalty if you cannot produce evidence that the car has been serviced throughout the period of the lease.

When is a service due? There are some important age and mileage milestones, called service intervals, you need to be aware of, so you must check the vehicle operating manual. 

The vehicle’s operating manual will advise you:

• How often you’ll need to get your leased vehicle serviced.
• When the car’s replaceable parts might need changing.
• How often regular maintenance tasks need to be carried out – for example, oil changes.

If you have a Maintenance contract included in your agreement, then please contact our Fleet Assist team on 03702 413727 who will arrange the service booking for you.

If you do not have a Maintenance contract included in your agreement, the vehicle must be serviced by the manufacturers approved agent i.e. a franchised retailer to ensure that your warranty is not compromised.